FAQ
Clear answers before you buy
How LAMA works today , plans, guest ordering, online payment, self-delivery, and running multiple branches from one panel.
Product
What is LAMA?
LAMA is a SaaS digital menu platform for food & beverage businesses. You create and publish a branded menu, share it via your LAMA public subdomain or table QR, and , on Advanced , take guest orders with online payment in the same product.
Do guests need to install an app?
No. Everything runs in the mobile browser. There is no guest app to download.
Can I start with menu only and add ordering later?
Yes. Buy Basic for menu, QR, seating, and guest cart through confirmation. Upgrade to Advanced when you want orders, online payment, delivery zones, coupons, inventory, accounting, and reservations.
Which languages are supported?
Persian, English, and Arabic for both the public menu and the admin panel. You control which locales each menu publishes.
Plans & billing
What’s the difference between Basic and Advanced?
Basic stops at a confirmed guest cart , no guest order, checkout, or payment. Advanced unlocks the full guest path: order, OTP bind, Zibal online payment, split or collective pay modes, pickup and restaurant self-delivery, coupons, staff table orders, reservations, inventory, accounting, and the paid-order board.
Is there a free trial?
Yes — once per account. On Basic checkout you can start a 7-day free trial of Basic features with no payment. After 7 days, renew Basic or upgrade to Advanced to continue. Basic itself remains a paid annual plan.
Can I change plans later?
Yes. Owners can upgrade Basic → Advanced with unused Basic time credited against the Advanced price, renew annually, and manage cancel-at-period-end from billing, without creating a second business.
Where do I see prices?
On the Pricing page and during purchase. Amounts are shown in Toman for the annual period.
What happens right after I pay?
Payment is verified, your subscription activates, and you land in the dashboard to create branches, publish menus, set themes, and print table QR codes.
Guest experience
How do guests open my menu?
Through your public LAMA subdomain (and branch chooser when several branches are published) or by scanning a table QR. QR is an entry path , guests do not need a QR to browse when they already have your link.
How does guest payment work?
Advanced only, online only via Zibal. Before checkout the guest binds a phone with OTP. LAMA does not offer cash or pay-at-cashier for the guest commerce path.
Do you offer pickup and delivery?
On Advanced, guests can choose dine-in (from QR), pickup, or delivery on host-browse checkout. Delivery is fulfilled by your restaurant , you define zones and fees. LAMA does not operate a courier fleet.
Is delivery SMS included?
Delivery status SMS is available as pay-as-you-go on Advanced. Disputes go to your branch phone , LAMA is not the courier.
Operations
Can I run multiple branches and menus?
Yes. Multi-branch is supported on both plans. Each branch can have several active menus at once; guests get a menu switcher when more than one is published.
What floor tools do staff get?
Seating units, QR studio, guest seating sessions, and an active-requests radar (Basic cart submissions / Advanced unpaid orders). Advanced adds post-pay transactions, order board, waiter table orders, and professional reservations.
Does Advanced include inventory and accounting?
Yes. Advanced includes professional inventory and journal-style accounting alongside guest commerce , so menu ops and back-office stay in one panel.
How do staff sign in?
Phone + OTP. Access is membership-based with roles, permissions, and branch scope , not a shared password for the whole restaurant.
Still deciding between plans?
Compare every capability on Pricing, or write to us if your setup needs a quick check.
